Using SchoolDude (New Help Desk Ticket System)

1. On any school computer, look for the Internet Explorer icon with SchoolDude listed on it or go to  www.myschoolbuilding.com.

2. (Only need to do this the first time on the computer you are using.) Enter the code: (See Email - New Help Desk Ticket System)

3. Enter your email address.

4. Make sure you are under IT Request, not Maintenance Request (just look at the tabs near the top.

5. Fill out the form with important information.   

6. At the end of the form, enter the password "helpme."  Then submit the form.  

7. You will get an email confirming it was submitted, then you will get another email when its assigned to a technician.  You will get another email when the job has been completed.

If you'd like to watch a tutorial video, click this link.

For further questions, email Carleen Davis: cdavis@groton.k12.ct.us